Shopify Shipping Introduces Included Shipping Insurance (2022)

No matter what you sell, shipping insurance can offer an extra layer of protection when you ship products to customers. Along with the continued growth in e-commerce sales, package theft (aka home piracy), loss and damage is also on the rise.

Our research shows that 1 in 10 packages in the US arrives damaged, while one in three Americans has had a package stolen. In most cases, when a package is lost, stolen or damaged, the burden falls on the business to either issue a refund or replace the product. When this happens, you lose time and money on customer support and replacement shipping, and potential future purchases from buyers who had a negative shipping experience.

For customers, it can be a frustrating experience to contact the shipping carrier (if the business shifts reimbursement responsibility to the carrier) and wait for reimbursement through the standard claims process. Most importantly, this can damage potential repeat purchases: “Nearly 40% of shoppers are unlikely to give a retailer a second chance after a bad delivery experience.”

Almost 40% of shoppers are unlikely to give a retailer a second chance after a bad delivery experience.

To help address this problem, we’ve got some good news for business owners on Shopify and their customers. We now offer includes shipping insurance up to $200 USD for eligible labels purchased through Shopify Shipping!

In partnership with Shipsurance, this included insurance is available to businesses on Shopify, Advanced and Shopify Plus plans, and applies to domestic and international shipments originating in the US. If you subscribe to our Basic plan, you can purchase shipping insurance at a competitive rate. For a full explanation of this program, read the terms of the Ship Insurance coverage.

Shipping insurance benefits

• Send and send without stress. No matter what happens to your shipment in transit or during delivery, know that you’re covered for package damage, loss and theft on eligible orders.
• Save time and money on replacements. If the shipment needs to be replaced, you can recover the value of the original damaged/lost/stolen item, as well as the shipping cost. File your claim directly from the Shopify admin (which only takes a minute) to speed up the process.
• Provide a better buying experience for your customers. Communicate your shipping insurance coverage (on your site’s FAQ, products, shipping and returns pages, etc.) to help convince and convert customers. Also, cut out the step of dealing with the shipping carrier to deliver and wait for reimbursement.
• Increase your repeat sales. With simpler and more comprehensive shipping insurance coverage, you automatically deliver shipping convenience and protection to your customers—which helps build trust and loyalty.

How do I qualify for the included shipping insurance?

Your shipment must meet the following criteria to qualify for included shipping insurance up to $200 in order value:

Can I purchase additional shipping insurance?

Yes, you can insure your shipment and purchase insurance coverage up to $5,000 USD. For more information about purchasing shipping insurance and filing your claim directly from a Shopify admin, visit our Help Center.

Ready to ship your order?

Log in to your store and go to the Orders page to create and purchase shipping labels with Shopify Shipping.

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source: https://www.shopify.co.id/blog/shipping-insurance